Shipping Policy

Bellmont Gray (FF COMMERCE LTD) — Logistics & Delivery Timeframes for France | Last updated: September 2026

At Bellmont Gray (commercially operated by FF COMMERCE LTD), we are committed to providing a reliable, transparent, and seamless shipping experience for all orders delivered to France. We prioritize simplicity: no hidden fees and free standard shipping on every order.

1. Delivery Schedule & Timeframes

*Note: Business days are Monday through Friday, excluding public holidays. Orders placed after 8:00 PM CET or over the weekend will begin processing on the following business day. Delivery timeframes are provided as estimates and may vary due to carrier delays, weather conditions, regional factors, or high seasonal demand.

2. Carriers & Order Tracking

Logistics Partners: We work with reliable international courier partners to ensure the safe delivery of your parcel directly to your home.

Automated Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number and a direct link allowing you to track your package's progress in real time.

3. Legal Warranties & Damage Reporting

French Legal Warranties: Pursuant to the French Consumer Code, and notably the statutory 14-day right of withdrawal provided under Article L221-18, you benefit from a right to replacement, repair, or a full refund if your order is significantly delayed, lost in transit, or arrives damaged.

Damage Reporting: Please inspect your parcel upon arrival. If your item arrives damaged or defective, please report the issue to our customer service team at info@bellmontgray.com within 24 hours of receipt, attaching clear photos of the item and the outer packaging.