FREE SHIPPING (€0.00) | 30-DAY RETURNS | CUTOFF TIME: 8:00 PM (CET) | €0.00 RESTOCKING FEE

How can I contact Bellmont Gray customer service?

You can reach our customer service team by email at info@bellmontgray.com. Our team is available Monday to Friday from 9:00 AM to 5:00 PM (CET, Central European Time) and commits to responding within 24 business hours.

Can I modify or cancel my order after confirmation?

Yes, any request for item modifications, shipping address changes, or cancellations can be accommodated before our daily processing cutoff time set at 8:00 PM (CET). After this cutoff time, orders enter automated packaging and dispatch and can no longer be intercepted prior to delivery.

What payment methods are accepted?

We accept standard secure payment options: credit/debit cards (Visa, Mastercard), Apple Pay, Google Pay, Shop Pay, as well as other options displayed at checkout. All our prices are displayed in Euros (€), including all applicable taxes (VAT included).

How much does shipping cost and where do you deliver?

We deliver orders to France and across the European Union. Standard delivery is 100% free (€0.00) for all orders, with no minimum purchase required.

Where are products shipped from and what are the delivery timeframes?

In order to offer you the best possible prices without intermediaries, orders are shipped directly from our partner international logistics centers:

• Daily Order Cutoff Time: 8:00 PM (CET).
• Order Handling Time: 1 to 3 business days (Monday to Friday).
• Transit Time: 7 to 10 business days.
• Total Estimated Delivery Time: 8 to 13 business days.

*For complete details, please consult our Shipping Policy.

How can I track my package?

As soon as your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a direct link to follow the progress of your delivery in real time.

What is the applicable return policy?

In accordance with Article L221-18 of the French Consumer Code, you benefit from a statutory 14-day right of withdrawal. Bellamour Gray extends this guarantee to a total commercial return period of 30 days from the delivery date.

• Conditions: Items must be unworn, unwashed, undamaged, and returned in their original packaging.
• Restocking Fee: €0.00 (no restocking fees applied).
• Return Shipping Costs: Borne by the customer for returns due to personal preference (change of mind).

Where do I ship my physical return?

Physical returns are processed exclusively at our specialized logistics center.

WARNING: Our registered head office in London (United Kingdom) is an administrative address and CANNOT receive merchandise returns.

You must submit a prior request by email to info@bellmontgray.com in order to receive your Return Merchandise Authorization (RMA) number and the address of the return warehouse.

How long does a refund take?

Upon receipt and verification of the returned item's compliance at our warehouse, the refund is executed within 7 business days directly to the payment card or account used during the initial transaction.

What should I do if an item arrives damaged, defective, or incorrect?

If you receive a defective item or an order preparation error, you are fully covered under French legal warranties. Please contact us within 24 hours of receipt at info@bellmontgray.com with photos clearly showing the issue. In these situations, Bellmont Gray covers all return shipping costs or dispatches a brand-new replacement item at its own expense.

⚠️ IMPORTANT NOTE REGARDING REGISTERED OFFICE ADDRESS

Our registered office in London (United Kingdom) is an administrative facility only and CANNOT accept direct physical returns.

Packages shipped without prior authorization to our London office will be refused and cannot be refunded. Please always send an email to info@bellmontgray.com to receive your return form and return center address. Consult our Return & Refund Policy for more information.

Bellmont Gray — Commercially Operated by FF COMMERCE LTD

Email: info@bellmontgray.com | Website: bellmontgray.com

Customer Service Hours: Monday – Friday: 09:00 AM – 5:00 PM (CET) | Saturday & Sunday: Closed

© 2026 Bellmont Gray | FF COMMERCE LTD | All rights reserved